Professional Professional Phone Etiquette

by James Bucki

Nzira iyo iwe unokukwazisa mutengi pafoni inokosha mubhizinesi rako

Nhasi zvigadzirwa zvefoni zvisiri nyore zvinogona kuita kuti zvinhu zvive nyore kune mabhizimisi ane mafoni akawanda, asi izvozvi zvinowanzoodza mwoyo kune vanofonera vanoda kungotaura nemunhu.

Apo vatengi vanozopedzisira vachisvika kune nhengo yevashandi venyu, zvakakosha kuti munhu anopindura foni anobata vafonesi nechinzvimbo chakanaka. Zvinyorwa zvese: kubata vatenzi vako nenzira yaunoda kuti iwe uitirwe pabasa rebhizimisi.

Pasi pane mamwe mazano anokosha ekutevera kana uchiita unyanzvi hwekukurukurirana kwefoni huchakubatsira iwe nevashandirwi vako kugadzira bhizinesi foni tsika mukambani yenyu.

01 - Kudhonza Dhomwe

Kushandura foni yefoni kunopfuura kungoziva kuti mabhatani ekudhonza purogiramu yako yefoni. Kana iwe uri kutumira foni nokuti iwe unoda kuwedzera mamiriro acho ezvinhu kumutariri, ita zvakajeka nemunhu akadanidzira pamusoro pezviri kuitika uye nei. Kana foni yako inobvumira, ramba uri pamutsara uye utaurire munhu akadanidzira kune munhu anotevera, kuve nechokwadi kuti foni yacho inosangana uye muchengeti anonzwa achiremekedzwa. Usati warega, bvunza kana munhu akadana ane mibvunzo yakawedzerwa kana kuti anoda chimwe chinhu kubva kwauri.

02 - Kuisa Caller On Hold

Kana munhu akadanidzira akaiswa pachibatisiso, miniti inoratidzika seyokusingaperi, zvisinei kuti unakidzwa nemimhanzi yekambani yako. Edza kumirira kumbomira muhurukuro usati wataurira vasaidza iwe uri kuisa mairi-kureva, rega kupomesa vanofonera kana zvichibvira. Iva nechokwadi kuti vanonzwisisa chikonzero nei uri kuisa mazviri, uye iva nechokwadi pamusoro penguva yakareba sei. Kukumbira ruregerero nekuda kwekuvhiringidza, uye kana vasingakwanisi kubata, zvakanakisisa kuti iwe uvadane navo panzvimbo pane kuvakumbira kuti vakushevedze. Uye edza kuva nehanya nemunhu akadana; hapana anofarira kubatwa, saka ivai nehanya sezvinoitika.

03 - Kupedza Call

Pane zvikonzero zvakasiyana siyana zvaungada kupedzisa foni musati wadaidza. Kana munhu akadana ari kushungurudza kana achishandisa zvisina kunaka kana kutyisidzira mutauro, haufaniri kuregerera maitiro akadaro. Vaudze kuti uri kupedzisa kudana nekuda kwemutauro wavo unonyangadza, asi usapindira mukutuka kana shure-uye-kunze. Iva nechokwadi chekupa nhare dzakadaro kumutariri wako.

Kana iwe uchida kugumisa foni nokuti mufonesi anongogara aripo (izvo zvinowanzowanzoitika), kumirira kumbomira uye edza kugumisa zvinhu nekutendeseka. Iwe unogona kutaura chimwe chinhu chakadai, "Zvave zvichida kutaura newe, asi ndinofanira kutora imwe foni ikozvino." Bvunza kana muchengeti ane mimwe mibvunzo musati murega munhu wacho aende, asi zive pachena kuti uri kupedza foni.

04 - Kuumba Individual Mail Mail Kurumbidzwa

Kukwazisa voicemail ishoko rekuti ndiwe ani uye zvinoshandiswa nekambani yako. Kumukwazisa kwepfupi nekunonoka kwemazwiemail hakuiti maonero akanaka ekutanga, uye kuratidza kwenguva yakareba, kubudiswa kunokanganisa vanofonera. Edza kusvika pane zvakanyatsobudirira: taura kuti iwe ndiwe ani, zita rekambani, uye nei usina kukwanisa kupindura foni (kunze kwebasa, pane imwe foni, kurega kwenguva yakati). Iwe haufaniri kupa huwandu hwakawanda-zvese zvakakwana kuitira kuti muchengeti azive kana kuti akanzwika uye kuti iwe uchadzoka foni.

05 - Kunyora Rugwaro rweMushandi Wakazvipira

Chinhu chokutanga nevatengi vako uye shamwari dzebhizimisi vanonzwa pavanodana kambani yenyu ichava yako foni system yezvigadziri zvemushandi. Taurai zvingangodaro zvaunofunga kuti wako muimbi haazivi nekambani uye anoda kutungamirirwa. Ita kuti vatenzi vanoziva kuti kana vakanyatsotaridzirwa kune mumwe munhu, vanogona kusvika kumunhu iyeye panguva ipi zvayo.

Kune vamwe vose vanoidza, edza kushandisa nhamba dzakajairika pane imwe nhanho ("Shandisa zero kumugamuchira," somuenzaniso). Rondedzera dhipatimendi musati mapa nhamba-somuenzaniso, "Kutsigirwa nevatengi, chura 5."

06 - Kunyora Automatic Attendant Script yeChembera-Maawa kana Kuvhara Kwebhizimisi

Kana bhizimisi rako rinopedza mushure mekunge imwe nguva kana pakupera kwevhiki uye hapana munhu aripo kuti apindure kana kubatsira vasaidza, ita kuti mushure memaawa maziso akashandira akwezise. Taurira vatori vako mberi kuti bhizinesi ravharwa, uye pamagumo, vakuudze kuti vadzoke zvakare. Yeuka kuisa nguva yako yekushanda.

07 - Kubva kuUnited Phone Message

Voicemail yakava chikamu chepamusoro chebhizinesi rese-class phone system, uye kuziva kuti ungasiya sei unyanzvi wemashoko efoni ye voicemail-pamwe nekupindura kwaunofunga-kunoratidza zvakanaka pane kambani yako. Vashandi vose vanoshandisa foni sechikamu chebasa ravo vanofanira kuziva kuti vanosiya sei unyanzvi hwehufoni .