Airflies Flying Pakutanga Mukugutsikana Kwevatangariro Funga Nekugamuchira Vaeni
Hazvina maturo kutaura, kune nzvimbo yakawanda yekuvandudza mune kugutsikana kwezvikwereti zvevatakuri vendege.
Imwe kambani yekutsvakurudza yemusika yose JD Power inobata chidzidzo chegore negore chekugutsikana kwevatasvi vengoro dzeNorth America. Iyo 2015 North America Airline Kugutsikana Chidzidzo chakagadzirirwa kuyera kugutsikana kwevatengi kune vese vatakuri vanotakura, kuongorora mhinduro dzekufambisa kwekufambisa uye vatambi vanofambisa mabhizimisi. Mumazuva okutanga ekutsvakurudza kwemakambani emhepo, data yakaunganidzwa kubva kune vashomanana vaifambisa avo vaida kuzadza-mu-bubble nemaoko pamapepa ekugutsikana kwepurogiramu kugoverwa munguva dzezvikepe. Mazuva ano JD Power kugutsikana kwekugutsikana kwakagadzirisa mhinduro kubva kune vanenge 11 400 vanofamba-famba panguva yegore rimwe rekuongorora.
Simba Kubva Kushandura Kwakawedzerwa uye Kugutsikana Mutengi Wakaitika
Simba reNorth America Airline Kugutsikana Chidzidzo ndechokuti inotarisa mutengi wevatengi vanowanikwa munzvimbo dzakawanda dzekufamba zvichibva kune imwe ndege yapfuura.
Kuongorora kunogutsa kunotora muongorori anopindura kuburikidza nehupenyu hwavo nekuchengetedza, kutarisa, kuendesa, kuenderera mberi, kutarisa, uye kutora mitoro. Chigumisiro chekugutsikana kwekutsvaga ndechekukwikwidza kwekukwikwidza kwezvikamu zviviri zvemakambani ekutengesera ndege: Network network carrier nevatengi vanobhadhara.
Zvikwangwani zvinokosha zvinotorwa mukutsvaga kwevatengi , kuvimbika kwevashandi , kubudirira kwehutano hwekutsvaga, izvo zvose zvakakonzerwa kuti zvive nehuwandu hwekushanda kwemhepo.
Vanhu veVatambi veUnited, sangano rekukurudzira kwekufambisa ndege vane maonero avo evanhu vanogutsikana uye vasina kugutsikana. Charlie Leocha, purezidhendi weVafambi United, anoti:
"Sezvo ndege dzekufamba-famba dzichigunun'una kuti vatengi vari kubata zvigaro zvavo sezvigadzirwa, mafirigi ivo pachavo vari kutarisira vatasvi vadzo - kunze kwekuti vanowanzoita flier elites uye kutanga kwekirasi - sekuzvimiririra mutoro."
Mutsvakurudzo yekutsvaga pamusika kugutsikana kwevatengi kunotaura kune dzimwe nzira dzisingadhura uye dziri nyore dzekunatsiridza mafungiro evatengesi vezvikwata zvavo. Mhepo inofamba inogona kuwedzerwa kufadza kune vashamba nekushandisa maitiro mashomanana ekutengeserana kwekugamuchira vaeni: Kurovedza masuo vashandi uye vashandi vekuenda kuti vanyemwe nevatasvi. Kwete kuomesa mari yekumira yevatakuri kuti vatore ndege yekare inoratidza zvigaro zviripo. Kuvimbisa nhengo dzemhuri kugara pamwe chete uye kusavapa mhosva yekuwedzera. Izvi zvose zvisinganyatsogoni kupindira mubasa revatengesi vepamitima , zvichisiya dambudziko guru kukugadzirisa kunobudirira mufonhare uye webhutheni iyo vatasvi vanowanzoshandisa.
JD Power Branches Out to Measure and Certify Call Centers
Muna 2004, JD Power yakatanga shanduko itsva yebhizimisi ravo raive nechinangwa chekutaurirana zvakananga nevatengi kuburikidza nekufonera. Chirongwa Chekubatanidza Purogiramu Chirongwa chakagadzirirwa kuongororisa mararamiro emitambo inorarama mumahofisi ekufambisa emabhizimisi, uye chero ipi zvayo inopindura mazwi (IVR) automatidzira telefony self-service systems dzinotumira mapepa, uye web-based-self-service channels mabhizinesi angashanda. Nokuziva nekugadzirisa zvisarudzo zvinoshandiswa nevatengi zvekufonera kushandiswa kwemashoko, JD Power inokwanisa kubatsira masangano mumarudzi akasiyana-siyana ekuvandudza kugutsikana kwevashandi kuburikidza nekubudirira uye kushanda zvakanaka kwemasheni ebasa.
Sources:
Elliott, C. (2015, May 15). Kana iwe uchida basa rakanaka rekutengeserana, idzi ndidzo ndege dzekufambisa.
Fortune .
JD Power (2015). North American Airline Kugutsikana Chidzidzo.