Real Real Service Service Nhau Nezvakanaka, Zvitarisira, uye Kukosha Kwevatengi
Zvinoratidzika pachena kuti muridzi webhizimisi wekutengesa, maneja, uye mushandi anoziva kuti zvipikirwa zvakaputsika uye kukanganisa kwevashandi hazviiti zvakanaka kune bhizinesi. Asi zvisingaratidzi pachena kuti vatengesi vemabhizimisi vezvitengesi, vatungamiri, uye mushandi vanonyatsonzwisisa-kana kutarisira-pamusoro pekuti zvipikirwa zvakaputsika zvakadini uye kukanganisa kwebasa revatengi kunodhura chaizvo.
Mune nyaya chaiyo yebasa revatengi iyo inotevera, mutengi wezviitiko paPanera Bread restaurant anoratidza kuti zvigadzirwa zvepachena zvinogona kutengesa bhizinesi zviuru apo zvisingasangane nemitarisiro yevatengi. Ndeipi kukosha kwechokwadi kwekuvhiringidzika kwevashandi vese? Mushure mokuita masvomhu, zvinova pachena kuti vashandi vari kuba zviuru kubva kune vashandi vavo zuva rimwe nerimwe pasina migumisiro yakafanira.
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Nguva ipi zvayo ini ndinofanira kushanda neMugovera, kuita basa iroro mune imwe nzvimbo yekutengesa Panera kunoita kuti zvive zvishoma zvinorwadza. Mimhanzi yePanera, zvokudya, uye vashandi vanowanzoita zvakanaka. Panera inewo WiFi yakasununguka, iyo inonyanya kukosha pakushanda kwemasikati.
Panera inoisa muganhu wenguva paWiFi yayo panguva yepamusoro yemaawa masikati, iyo ine kodzero yekuita. Nhasi iyo WiFi haina kudzokera shure mushure mekugumburwa kwemasikati masikati, saka ndakatsvaga maneja kuti akumbire kubvumira.
Mushure mekunge ndatora mhedziso yeFiFi pasina nguva yemasikati kwandiri (iyo inoshandura maererano nemutungamiriri ari kushanda panzvimbo ino chaiyo), akatarisa paawa yake, akaona kuti yakanga yapfuura nguva yakarambidzwa uye akandiudza kuti aizoitarisira . Akabva aenda kumakona eresitorendi zvakanyanya kubva kuhofisi uko WiMi modem iripo uye yakatanga kutaurirana nemutengi.
Hondo nehafu uye zvitatu zvivimbiso kubva kune vatungamiri vaviri vakasiyana kuti "vaite" gare gare, ndakanga ndabuda kunze kwekusava maFi mabasa kuti ndiite, saka ndakakwira ndokuenda kunzvimbo yePanera # 2, kwandakanga ndisingakwanisi kubatanidza kune internet.
Mutungamiri panzvimbo yePanera # 2 akandipa nhamba yefoni yekusimbiswa kwekambani, iyo yakava iyo yekambani yekusimudzira nhamba yekusimbisa.
Ndakapiwa imwe nhamba kune imwe kambani yakaita, chaizvoizvo, kupa rubatsiro rweWiFi yepamusoro kune dzimwe dzose Panera munyika yeFlorida kunze kwemaOrlando munzvimbo dzandakanga ndisingagoni kuwirirana neWiFi. Tech support # 2 yakanditumira zvakare kuPanera corporate tech support munhu, uyo akandiudza kuti handina kubvumirwa kutaura navo ndokubva ndabvunzwa kuti nditaure nemutungamiriri wavo wepanera pafoni yangu achishandisa maminitsi angu .
Panguva yekukurukurirana, boka rePanera rekusimbisa teksikiti rakatora nguva yangu pafoni yangu vachishandisa maminitsi angu kuti nditaure nevana vavo Panera pamusoro peFiProProtocol nekambani yekambani. Sezviri pachena pamagumo ekuti "coaching" hurukuro, hutsigiri hwePanera munhu anorayira maneja achishandisa foni yangu nemaminitsi angu kuti anditaurire kuti dambudziko rinofanira kuva nekombiyuta yangu .
Ndingangodaro ndakafunga kuti iyi ichinyatsogadziriswa kudai ndakanga ndisati ndabatana neWiFi pane imwe nzvimbo yePanera ine kombiyuta yepakombiyuta imwechete kanomwe mumwedzi wapfuura. Sezvo ndakanga ndapedza maawa akawanda mumahofisi angu emahedheni-ne-e-window, kunyange zvakadaro, ndichishandisa iyo internet ipapo, mhedziso yangu ndeyokuti boka rePanera rakanga risingadi kana kuti risingakwanisi kundibatsira kugadzirisa dambudziko rangu.
Maawa matatu mushure mokutadza kwe WiFi kwakatanga, ndakasiya, ndakatora laptop yangu uye chirongwa changu chePanera pane imwe nzvimbo.
Iye zvino, isu tose tinoziva kuti kushandiswa kwepaIndaneti pasina mukana paPanera Bread mabiko yekutengeserana, uye kwete bhizimusi ravo rekutanga. Vanhu vazhinji - kusanganisira vatungamiri vaviri panzvimbo yePanera # 1 - vangataura kuti mutengi haana kodzero yekunyunyuta pamusoro pebasa risina kubhadhara rinobva pamutsa we mwoyo wePanera corporation.
Ndicho chikonzero nei ndisingawirirani.
Panera inoshandisa WiFi yakasununguka pawebsite yayo seimwe ye "cafe" yayo. Pane hurukuro ya Facebook pamusoro peWiFi yekusununguka pane pepanhau rePanera Facebook peji. WiFi yakasununguka inoparidzwa pamusuwo wepfambi yezvakawanda zvayo. Iyo kambani iri kushandisa WiFi yayo yega sechinhu chakasiyana-siyana chekutengesa chinotarisa icho kubva kune vakwikwidzana.
WiFi yakasununguka haisi basa rekusununguka rinobva kune mutsa wemoyo ipi neipi inorova muPanera boardroom. WiFi yakasununguka chikamu chekutengesa kwaPanera, kutarisa uye kutengeserana kwekutengeserana kwevatengi uye nekuda kweizvozvo, Panera yakagamuchira WiFi seimwe yezvipo zvayo.
Sezvo nechinopiwa chipi nechipi, kana iwe usingakwanisi kuununura nokuzvidira uye iwe haugoni kuzvichengetedza zvakanaka, haufaniri kuipa zvachose. Nokuti apo iwe unogadzira tarisiro yevatengi nechinopiwa, iwe unorasikirwa nehupi apo iwe unokundikana kuonana nevatengi vadzo.
Izvi hazvirevi nezvezuva rimwe rePanera WiFi kushanda kwekukundikana, kutarisira kutungamira, kana kugadzirwa kwemagetsi. Izvi ndezvemapanga ayo Panera asingambogoni kutarisa kuchenesa, mandimu uye napkins zvaunofanira kukumbira, kutsetseka kwekunze, kusakosha kwevashandi kupukuta matafura munguva yekushanda, perennially messy restrooms, zvokudya-zvakashata napkins pamahwendefa ose, uye sandwiches iri pamusoro pekusachena isina kudya-kudya gorosi rinopisa mapeti emashizha. Zvose zvezvinhu izvi chikamu chesvondo rePanera mutevedzeri uye ruzivo rwekuita munguva pfupi yapfuura. Kuisa izvi zvose paunenge uchibhadhara $ 4 kwehafu yepanut butter sandwich kana $ 8 yekuti kwete-iyo-inoshamisa saladi inokosha kune imwe chikonzero - isina WiFi isina. Tora iyo kure iyo WiFi uye yese yese yekukundikana kwebasa kunonyanya kukosha uye zvisingagamuchirwi.
Izvi ndezvezvekuenderera mberi kwebatsiro rebasa revanhu iro rinokurudzirwa pamisiti yemari (yakavigwa pasi pezvokudya) inokumbira kupiwa kwevatengi, kupa mari yemubairo iyo inenge isingaoneki kuti inopiwa mupiro wezvakanyorerwa, uye ndeyezvikomba zvose uye mazano pamusoro zvose zviri pamusoro apa zvinoratidzika sezvisingateereri. Chipo chekutungamirirwa nevatungamiri chinopiwa pamagumo ekuongorora kwose. Ndakakumbira vatungamiri kuti vabatane kamwe chete. Mwedzi yakati gare gare ndichiri kumirira kutevera kwepanera kuti zviitike.
Kana iwe usiri kuzoita chimwe chinhu pamusoro pemhinduro dzevashandi, saka haufaniri kukumbira zvachose. Kana iwe usingakwanisi kuendesa kutungamira nekutevera nekuzvidira, kana iwe haugoni kuzvichengeta zvakanaka, haufaniri kuipa zvachose.
Izvi hazvisi zve $ 10 iyo Panera haina kutora kubva kwandiri nhasi. Izvo zvine $ 10 zvavakatora kubva kwandiri kazhinji pavhiki munguva yakapfuura uye $ 10 pazuva kuti vashoma kutora kubva kwandiri nguva dzose mune ramangwana. Hazvisi zvekutenga kamwe chete, ndezvekukosha kwoupenyu hwemutengi.
Hazvirevi izvo Panera asina kundipa nhasi, ndeye zvavakandipa-chikonzero chekusadzoka. Uye chikonzero chekusasangana nevatengi muPanera uye chikonzero chekusabata vashandi paPanera, uye chikonzero chekutora nzvimbo yakanaka yepanera yekutaura-ye-muromo nehutukuro rwebhugi.
Kana mumwe wevashandi vana vePanera kana kuti kontrakta imwe yandaifambidzana nayo nhasi yaibha $ 1000 kubva mubhuku rebhadha, ndinogona kungofunga kuti pane zvaizove nemigumisiro. Izvo zviitiko zvinosuruvarisa zuva rimwe nerimwe mumakambani ekutengesa pasi pose kuti kurasikirwa kwe $ 1000 muzvikwereti kubva kune imwe nyika yakasarudzwa nevatengi hazvizogoni kusangana nemhando imwechete yemigumisiro.
Chokwadi ndechekuti Panera haifaniri kunyanya kunetseka pamusoro pehutano hwevashandi vayo kana kushandiswa kwevashandi vavo panguva ino nokuti yakashora kutengesa kwepasi kuburikidza nekuzarura matengesi, kukwidza mitengo, nekuita purogiramu apo shanduro yeUnited States yekutengesa yakazara yave ichifamba kune imwe nzvimbo. Mune maonero angu, boka rebhizimisi rine laptops nemaserafoni ayo Panera akakwanisa kuramba achikwezva mukuderera kwepasi neWhisifesi yayo isina mahara uye makamuri aro omunharaunda akapa Panera muganhu muzvokudya zvekudya zvakashata uye zvakabatsira zvikuru kubudirira kwahwo mukati mehupfumi kudonha.
Kana bhizinesi rakanaka, zviri nyore kuti udzike mupfungwa dzenhema dzekuchengeteka uye uregerere "zvinhu zviduku" izvo zvinopararira kune vatengi kuvimba nekuvimbika. Asi zvinhu hazviwanzo "zvishoma" kune mutengi. Nenguva iyo iwe unoona kuwedzerwa kwemigumisiro iyo kusava nehanya nguva dzose kune vateereri vepamusoro zvinhu zvekudzorera zvakange zvava nebhizimisi rako pane nguva, kazhinji kazhinji kunonoka kuita chimwe chinhu pamusoro payo. Guta reMugwagwa , Abercrombie & Fitch (ANF), uye ExxonMobil's (XOM) mabhizimisi anochengetwa nekambani anowanikwa mupfungwa.
Hazvisi zvakaoma kuchengetedza mutendi akavimbika sezvazviri kukunda mumwe shure.
Saka, kwemaawa matatu ayo ndakanga ndisingagoni kutsvakurudza bhutiro ini ndaida kunyora nhasi, iyi bhajiti yakanga ichizvinyora. Pfungwa yacho haisi iyo kuti zviduku zvangu zvangu uye zuva rangu rakaipa rinobudiswa pachena (uye zvichida ratsoropodza sekucheka kunonyorera). Pfungwa yacho ndeyokuti mishonga inorwisa mabhakitiriya-isina mahwanda, manusine ane calori yakawanda, uye "Hot Bread!" hazvisi zvose. Nokuti Panera haisi mubhizimisi rezvokudya. Kufanana nemamwe mabhizimisi ezvitoro panyika, Panera iri kuvanhu bhizinesi.
Kungofanana nehutano hwevatengesi vese, takatanga nechipikirwa chebasa uye tichapedza nemumwe. Ichi chinobva pawebsite yePanera.com ...
"Bhabhi redu-mabiko inowanikwa zuva rega rega." Nzvimbo yekuunganidza neshamwari kana kunakidzwa nekanyarara chete. "Nyaradzo, shamwari, fashoni.
Sezvo nechinopiwa chipi nechipi, kana iwe usingakwanisi kuununura nokuzvidira uye iwe haugoni kuzvichengetedza zvakanaka, haufaniri kuipa zvachose.