Kuverenga Tony Hsieh kudzokorora pamusoro pekuda kwevashandi vekuita maitiro kwakangofanana nekuverenga kushandiswa kwevashandi veBhaibheri kubva nenzira dzakawanda Hsieh akanyora bhuku iri pakushandura mafirosofi evanoshandiswa nevashambadziri pakuita mabasa evanhu vanoramba vachiita. Mumakore ake makumi matatu chete, Tony Hsieh atozivikanwa seanoshushikana nemudzidzisi webasa rekushandisa uye mutungamiri wepamusoro wekutengesa mubasa rake seMukuru weIndaneti yepaInternet shopping website, Zappos.com.
Hsieh anozivikanwa nekuvaka muenzaniso wevashandi vechikoro vanogara vachipa zviitiko zvakasiyana-siyana zvebasa kune anonyanya kutendeseka vateereri. Uye kunyange zvazvo mutungamiri webazi rese wekuAmerica anonzwisisa kukosha kweshumiro yakanaka yevatengi, Hsieh ndeimwe yevashambadzi vashoma vanoita zvekutengesa vane kuzvipira kusingagumi uye pamwe chete vachitarisa pamushandirapamwe.
Zappos basa rekutengeserana nevatengi rinoitika apo Hsieh neboka rake rekushanda vanoisa hutano hwevanoshandiswa nevashambadziri mumashandiro evanhu vanowanikwa zvakanaka zuva rese, zuva rimwe nerimwe pasina kunze kuti vaite zvakasiyana. Kuverenga zvinyorwa pamusoro pevashandi vebasa kubva kuna Tony Hsieh ndekuverenga zvinyengeri zvidzidzo zvisinganzwisisiki pfungwa pamusoro pebasa rinodiwa nevatengi rinogona kukwidziridza ruzivo rwevatengi vekambani chero ipi neipi inotarisana nevatengi.
Verenga mamwe emhando dzakanakisisa dzinotsanangurwa kubva kuIndaneti mutungamiriri webhizimisi uye nyanzvi yebasa rekutengesa Tony Hsieh pasi apa.
Zvadaro, chenganisa hukama huri pasi pe peji kuti ufuridzirwe nevamwe vatungamiri vakabudirira uye vatengesi vemabhizimisi anotanga pane zvakasiyana-siyana zvehutungamiri nyaya.
Quotes Kubva Tony Hsieh Pamusoro pe Passionate Customer Service Mafirosofi uye Maitiro
- "Takabvunza zvataida kuti kambani iyi iite. Hatina kuda kungotengesa shangu. Ndakanga ndisingatombopfeka shangu-asi ndakanga ndine shungu pamusangano webasa. "
- "PaZappos.com, takasarudza kwenguva yakareba yapfuura kuti hatina kuda kuti brand yedu ive ine zvese nezvehombodo, kana zvipfeko, kana kunyange kutengesa kwepaIndaneti.Takasarudza kuti taida kuvakira mararamiro edu kuva kushanda uye zvakanakisisa zvakadai sevabereki. "
- "Vatengi vedu vanotitumira uye vanotumira tsamba e-mail kuti titaure kuti ndiyo inonzwa sei apo bhokisi reZappos rinosvika.Ndiyo maonero atinoona kambani iyi."
- "Tinodavira kuti basa revatengi harifaniri kunge riri dhipatimendi chete, rinofanira kuva iyo kambani yose."
- "Mabhizimisi kazhinji anokanganwa nezvetsika, uye pakupedzisira, vanotambura nokuda kwaro nokuti haugone kushandira basa rakanaka kubva kune vasiri vashandi."
- "KuZappos, kutenda kwedu ndokwekuti kana ukawana tsika yakarurama, yakawanda yezvimwe zvinhu - sekuita basa guru revatengi, kana kuvaka chigarire chemazuva mazhinji, kana vashandi vanofarira uye vatengi-zvichaitika zvakasikwa pachavo."
- "Vashandi vose vanogona kukanganisa chikwama chekambani yenyu, kwete vashandi vokutanga vari kubhadhara kuti vataure nevatengi venyu."
- "Vanhu pavanodana call yedu centre, reps yedu haina magwaro ezvinyorwa, uye haaedzi kuitengesa.Vangotongerwa kana vachienda kumusoro nepamusoro kune mutengi uye chaizvoizvo vachiratidza rudzi rwebasa ravo uye kuwirirana mupfungwa nevatengi vedu. "
- "Tinotora mari yakawanda yatingave takashandisa pakubhadhara chiziviso uye panzvimbo pacho tinoiisa zvakare kune mukana wevatengi." Zvino tinoita kuti vatengi vave vatengesi vedu. "
- "Nhoroondo, nhamba yedu-imwe kukura mufambisi yave ichibva kune vatengi vanodzokorora uye shoko remuromo."
- "Tariro yemakore 10 kubva ikozvino, vanhu havachazoziva kuti takatanga kutengesa shangu.Vangangofunga nezveZappos senzvimbo yekuwana yakanakisisa basa revatengi."