A Customer Service Survey Muenzaniso Waungashandisa
Mabuzimisi anobudirira anoziva nzira yekuvaka kuvimbika kuburikidza nekugadzira ukama nevatengi vavo , kuzivisa zvavanoda uye zvido zvavo uye kupa hukuru hwepamusoro hwevashandi .
Chii Chinogadziriswa Nevarombo Kushanda Kambani?
- Maererano ne2011 American Express Survey, 78% yevatengi havana kuenderera mberi nekutenga nekuda kwevashumiri vasingatengi.
- Zvinotora zviitiko gumi nezviviri zvakanaka zvevashandi kuti vaite imwe yezvakaipa (Parature).
- Mushure mokunge varombo vashandi vatano, 89% yevasingagutsikani vatengi vanoita zvekutsvaga kwavo kubva kune mumwe mudzikwi (Harris Interactive).
- Mashizha eUnited States anorasikirwa nemari ye $ 83 mabhiriyoni gore negore nekuda kwekushaya rubatsiro rwebasa revatengi (Genesys, NewVoice Media).
- Vatengesi vanowanzoita sekutaura neshamwari nemhuri pamusoro pehurombo hwevashandi vevashandi pane zvavanofanira kutaura nezvevakanaka ( American Express ).
Muteereri wezvekutengesa Ndeyekukosha
Imwe nzira yekuwana mhinduro nguva dzose pamusoro pekugutsikana kwekambani nebhizimisi rako nderokushandisa tsvakurudzo dzevatengi.
Ongororo inogona kukupa chiyero chakanaka chekugutsikana kwekambani (kana kusagutsikana) nemabhizimisi ako emhizha kana mabasa.
Migumisiro yeongororo inogona kuona nzira dzaungaita kuti uwedzere hutano hwevatengi . Inogona kuisa nzvimbo dzinoda kuvandudzwa (zvakadai sekubatana kwevashandi nevatengi ), kana nzira dzaunokwanisa kuita zvakanyanya kugadzirisa zvinodiwa nevatengi kuwedzera mamwe mishonga kana mabasa.
Kune zvakasiyana-siyana zvema-software zvinowanika kune vatengi vehukama hwehutano (CRM) (ona Chii Chakutarisa muCRM System yeBusiness Small uye 5 Dzimba dzisina Kukwana paDM Solutions dzeBusiness Small ).
Kuongorora kwevateresi hazvifaniri kutengesa. Kuwedzera tsvakurudzo kune webhusaiti yako kana bhizinesi Facebook peji inzira inoratidzika, isingadhuri. Ongororo inogonawo kuva foni, email kana kuunganidzwa pamapuranga emapepa munzvimbo yako yebhizimisi.
Customer Service Survey Best Practices
Vanhu vakawanda havafariri kuzadza tsvakurudzo dzevatengi, saka kuita sarudzo yacho sekusava nekushungurudza sezvinobvira kunovandudza mikana yokuti mutengi achatora nguva yekuzadzisa imwe:
- Chengetedza ruzivo rwakapfupika uye ruzha
- Bvunza chete zvaunoda kuziva
- Ipa zvikonzero zvekuzadza tsvakurudzo, yakadai sekuzorodzwa kwemunguva yemberi kana mubayiro inotora
Mabhizimusi anoshandisa kuongorora kugutsikana kazhinji anotaridzirwa zvakanaka nevashambadzi - kunyanya kana iwe ukatora nguva yekupindura kune avo vakaratidza kusagutsikana.
Muenzaniso Wekutsvaga Kutengesa Vatengi
Iyi pfupi purogiramu yemibvunzo yekuongorora yevashandi yakagadzirirwa kupa ruzivo rwekutengeserana pakati pevashandi vebhizimisi rako nevatengi vako.
Ndiwo muongorori wekutsvaga kwevashandi webasa unogona kushandisa kuti uwane mhinduro pamusoro pekubatana kwebasa-ne-chiso chevashandi vevashandi, kuigadzirisa kune zvido zvako nekuwedzera mamwe mimwe mibvunzo yakananga nekambani yako sezvinodiwa.
Customer Service Survey
Dear Customer,
Chinangwa chedu ndechokupa vatengi vedu nebasa rakanakisisa rinogona. Ndapota tora maminitsi mashomanana kuti upedze yeramendeji inotevera yebasa rebasa. Mhinduro dzako dzichatibatsira kuti tione kuti tiri kuita sei zvakakwana uye tione kuti tingavandudza sei.
| Zvakanaka | Kugona | Avhareji | Zvakanaka | Varombo | |
| Vashandi vanowanikwa panguva yakakodzera. | |||||
| Vashandi vakakkwazisai uye vakazvipira kukubatsira. | |||||
| Vashandi vakanga vane ushamwari uye vanofara mukati mese. | |||||
| Vashandi vakapindura mibvunzo yako. | |||||
| Vashandi vakaratidza ruzivo rwezvigadzirwa kana mabasa. | |||||
| Vashandi vakapa mazano akakodzera. | |||||
| Vashandi vaiva nerudo mune zvose. | |||||
| Pasi rose, iwe ungatora sei basa revatengi? | |||||
| Mibvunzo Yakasvinudzwa | |||||
| Chii chawakada zvikuru pamusoro pebasa redu? | |||||
| Tingaita sei kuti tive nekuvandudza kushandiswa kwevatengi? | |||||
| Pane mumwe munhu waunoda kumurumbidza here? | |||||
| Zita: | Chikonzero: | ||||
| Ndinokutendai nekutora nguva yekuzadzisa tsvakurudzo yedu yebasa rese. | |||||
Ongororo Inotevedza Inokosha
Mhinduro dzisina kunaka dzekuongorora dzinofanira kurongedzwa nokukurumidza sezvazvinogona. Mikana yako yekuchengetedza unonyadzisa mutengi yakakwirira zvakanyanya kana iwe ukapindura pakarepo pane zvinetso zvavo. Ramba uchiyeuka kuti vamwe vanhu vatengi vanogona kunge vachida kubuda mhinduro dzisina kunaka uye havazogutsikane pasinei nokuti iwe unopindura sei, saka uzive nguva yekuenderera mberi. Zvinonyanya kukosha kuziva zvirwere zvinowanzoitika uye kugadzirisa zvinetso zvakakosha maererano.
Kana zvichikwanisika, taura nevashushi vasingagutsikana uye taura nezvekupindura kwekuongorora. Teerera zvakanyatsonaka, kukumbira ruregerero sezvaunoda uye kubvuma chero kutsoropodzwa usina kudzivirira kana kutsamwa. Taurira avo vakapindura kuti iwe uchashanda kugadzirisa nyaya uye uchataurirana navo zvakare pane imwe nguva inotevera kuti uone kana kuchinja kwacho kuchizadzisa zvavanotarisira. Kupindura kuzvidzora kwevatengi kunoratidza kuti iwe unofarira nezvekunetseka kwavo uye unoda kuchengeta bhizinesi ravo.
Onawo:
8 Mitemo Yekutengesa Vatengesi Vatengi
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